Customer Engagement Manager

It’s not just a job. Together, we’re on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. But we cannot achieve this goal alone. We are looking for talent to strengthen our team, and work with others on what really matters.

The team you will join

At iChoosr, you will join a team of 160 goal getters with a proactive approach, strong sense of ownership and strong interpersonal skills. Your colleagues work across North America, the Netherlands, Belgium, the UK, Poland, Germany, Austria and Japan. 

Are you a strategic, dynamic leader with a clear vision for customer experience, AI and inbound revenue growth? Are you ready to transform a classic customer support setup into an agile, data-driven, and participant acquisition Customer Service organization of the future? If so, this is your opportunity.

The Challenge

We are looking for a fulltime Customer Engagement Manager to be the architect and driver behind a major operational transformation of our Customer Service organisation in our fast-growing scale-up environment. In this fulltime role, you will be responsible for shaping Customer Service strategy to deliver top-tier efficiency and commercial impact across all active markets, as well as new expansion countries. In this role, you will work closely with stakeholders across the organisation, including our business, operations, and our Product organisation, to create the our efficient and scalable Customer Service of the future.

What will you do?

• Implement AI-Driven Customer Service: Lead the integration of advanced AI solutions, smart automation, and self-service tools to dramatically enhance speed, accuracy, and customer satisfaction.

• Transition from Cost Centre to Revenue Generator: Expand our model from purely inbound reactive support to include proactive inbound capabilities, turning customer interactions into direct revenue opportunities.

• Scale International Operations: Redesign operational workflows to build a lean, high-performing department that seamlessly supports new international rollouts across Europe and North America.

• Build an Energetic & Efficient Team Culture: Foster a dynamic environment focused on continuous improvement, high performance, and team engagement.

Who are you?

You are a transformation leader who pairs strategic insight with operational execution. You look beyond traditional contact centre metrics and recognise how innovation and technology elevate customer experience.

• Experience: 5+ years of leadership experience within Customer Service / Contact Centre management, ideally in a fast-paced and international environment.

• AI & CX Innovation: Proven expertise in leveraging AI tools, chatbots, and modern workforce management systems to optimise CX operations.

• Commercial Mindset: Strong background in converting service into value, with clear experience in launching or scaling outbound strategies.

• International Scope: Proven ability to manage multi-language, cross-border customer service setups.

• Bridging the gap: Strong communication and stakeholder management skills, bridging business and customer needs.

• Languages: Fluent in English.

Our commitment to you

• The unique opportunity to shape the Customer Service of the future at a growing, impact-driven company.

• A competitive salary package of € 65,000 - 75,000, including holiday pay.

• Comprehensive health benefits package.

• An energetic, international work culture located right in the centre of Amsterdam.

• Freedom, autonomy, and the opportunity to turn your strategic vision into reality.

• Dedicated support and room for both your personal and professional development, including training and certifications in the technologies you work with.

• Lunch provided by the office.

• Cultural holiday swap.

• An extra paid day off on your birthday.

• Possibility to travel.
  

Come be a part of our team!

If this role fits you, we would love to hear from you.

iChoosr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.